Quality Policy Statement

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Gasmech Services Ltd
Company Number: 16419618
Registered Office: Kempston, Mill Hill, Edenbridge, TN8 5DQ

At Gasmech Services Ltd, we are committed to delivering high-quality mechanical services with professionalism, integrity, and reliability. We strive to consistently meet and exceed client expectations through continual improvement, compliance with legal and regulatory requirements, and adherence to recognised industry standards.

Gasmech Services Ltd is dedicated to:

• Providing tailored heating and mechanical solutions for commercial clients, with a strong focus on safety, efficiency, and compliance.
• Ensuring that all installations, servicing, and maintenance work are completed to the highest standard of workmanship by qualified, competent professionals.
• Using only materials and equipment that meet regulatory and manufacturer standards.
• Responding to customer needs with flexibility, transparency, and fairness.
• Maintaining clean and safe working environments, with minimal disruption to clients' premises.

We recognise that customer satisfaction is central to our business success. We ensure this by:

• Providing clear, accurate quotations based on comprehensive assessments of each property or site.
• Communicating transparently about costs, timelines, warranties, and service expectations.
• Ensuring all necessary permissions and pre-installation checks are completed before work begins.
• Being responsive to change requests, variations, or access needs wherever reasonable and practical.
• Offering warranty-backed workmanship and honoring manufacturer warranties, with appropriate documentation and servicing.

To maintain our high standards, we:

• Employ qualified engineers who are certified and experienced in gas, heating, and mechanical systems.
• Maintain an organised schedule of work that respects clients’ time and access needs.
• Conduct all operations within the framework of relevant laws and industry regulations.
• Continuously train staff in current best practices and emerging technologies.

We are fully committed to:

• Ensuring the health and safety of our employees, clients, and the public in every project we undertake.
• Identifying and mitigating potential hazards before and during installation.
• Handling and disposing of waste materials responsibly, in line with environmental regulations.
• Refusing to work in areas affected by hazardous materials (such as asbestos) without appropriate risk controls and certification.

We monitor our performance and regularly review our processes to improve service delivery. Our quality objectives include:

• Minimising call-backs and service failures through preventive maintenance and quality control checks.
• Maintaining a reliable feedback system to track customer satisfaction and address concerns promptly.
• Keeping our systems, tools, and policies up to date with changes in regulations, standards, and technology.

We respect our clients’ confidentiality and are committed to:

• Handling all personal and business data lawfully and transparently.
• Using customer data strictly for service delivery, compliance, and communication.
• Complying with GDPR and applicable privacy regulations.

This Quality Policy is communicated to all employees and made available to interested parties. It is reviewed annually to ensure ongoing relevance and effectiveness in line with our business goals and client expectations.